What are your hours of
operation?
We are here 24 hours a day, 7
days a week.
What about call routing
options to send overflow traffic to NVL?
There are a few options.
Common choices are to use "Percentage Allocation" from your
toll-free service provider. You may also have the option to
program your in-house switching equipment to forward calls to
us. "Percentage Allocation" allows a specified percentage of
your calls to be routed to your facility and another percentage
to be routed to Net Ventures. Another option is to purchase
"Busy Call Overflow" from your toll-free service provider, so
your calls automatically come to NVL when your lines are busy.
How can I find out more
about your services?
Call or e-mail us and ask
about our packages. You can test our service to make sure it
meets your standards.
How easy is it to outsource
calls to NVL?
Three simple steps will get
you on the way. Our team will help you step by step.
• First, call your
toll-free service provider to arrange Time-of-Day Routing
and Busy Call
Overflow.
• Second, send us a
sample script to preview.
• Third, send us
sample data to preview.
Do I have to use NVL 24
hours a day? Will this cost more?
Our clients use our services
as they need them. Once your monthly minimum is met, you are
only charged for the time we are on the line with your
customers. We bill per second, instead of rounding up to the
nearest minute.
How large is your call
center?
We have a capacity for over
100 agents. Approximately 60% are full time employees, and 40%
are part time employees.
How can I monitor calls?
What does NVL do for Quality Control?
Our state-of-the-art equipment
will allow you to monitor calls live, from your office. We want
you to use our monitoring system and make test calls at any
time, so you can rest assured we’re taking good care of your
callers. Using our proprietary system, we monitor live calls,
hearing both our agent and your customer, all while viewing the
agent’s data entry skills.
How do you store client
databases?
Client databases are stored
separately on our private, secure network server, and never
mixed with other databases. Our redundant hardware ensures your
data’s integrity.
How are calls routed to NVL
for after hours service?
The most cost-effective option
is "Time of Day" call routing, available from your toll-free
service provider. We are happy to work with your toll-free
service provider to coordinate this service.
